Billing

The Billing tab only appears on an inbound vendor. It records what you’ve agreed to pay this partner per call, so the product can tell you what your leads cost. No money moves — nothing here pays anyone, and no invoice comes out of it. It’s cost tracking, and it feeds the CPA numbers.

Billable settings

Billable — On or Off. Off means no cost is tracked for this vendor at all, and its calls contribute nothing to spend. A vendor you’ve never set up opens with Billable off, Cost and Seconds at 0 and Lookback days at 90, so nothing is tracked until you switch it on.

Cost — the payout per billable call: what you pay the vendor. It takes fractions of a cent, so a rate like 8.75 or 0.5 is fine.

Seconds — the buffer. How much connected time a call needs before it counts. 0 bills the call on connect.

Ignore queue time — leave the caller’s time waiting in the queue out of the counted duration.

Ignore ring time — leave the time the call spent ringing an agent out of the counted duration.

What makes a call billable

A call bills when it ends, if it reached an agent and the counted time was at least Seconds. Everything else is free: a caller who hung up in the queue, a call nobody answered, and every outbound call your team makes. A call that gets transferred on is counted once, not twice.

The buffer starts running before the agent says hello

The buffer is spent by connected time, not talk time — so unless you switch them off above, the caller’s wait in the queue and the ring on the agent’s phone both eat into it. A caller who held for 22 seconds has already burnt 22 seconds of a 90-second buffer, and after a long hold a call can be billable the moment the agent picks up. If you’re paying for calls that lasted long enough to qualify a lead, turn Ignore queue time and Ignore ring time on.

The agent sees this run down: on a billable vendor call, a countdown appears in the dialer bar and turns red at zero. See the dialer.

Duplicate detection

Stops you paying twice for the same person.

Enable dupe check — On or Off.

Lookback days — how far back to look for a prior billed call.

Max allowed dupes — how many repeats may still bill before the rest are disqualified. 0 means none: the first repeat inside the window is already free.

A duplicate is a prior billed call from the same caller through any vendor in your account — not just this one. That’s the point: a lead you already paid for doesn’t bill again when a different partner resells them to you. There’s nothing to configure per vendor; the check is account-wide.

Where the numbers come out

Logs → CPA is where this config turns into figures, over a date range you choose, by vendor or by agent:

Number	What it means
Spend	What you’d owe the vendor for the calls that qualified
Billed calls	How many calls qualified
Vendor calls	Every inbound call from the vendor, qualified or not
Conversions	Calls dispositioned with an outcome marked as a conversion
CPA	Spend divided by conversions — what an acquisition cost you

Conversions come from your disposition list, so CPA stays empty until at least one disposition is set to count as one — see Settings → Dispositions. Per-call cost is also on Logs → Calls, in its Billed and Amount columns — both hidden until you turn them on with Columns.

Changing these figures never rewrites the past

Each qualifying call keeps the rate and rules that applied at the time. Raise Cost today and yesterday’s spend stays exactly as it was — you’re changing what future calls cost, not restating history. For the same reason, pausing or archiving a vendor doesn’t un-bill calls it already delivered.