Outbound Pool

Pool numbers exist to be seen, not answered. They’re what your campaigns dial out from, and there’s nothing to route: no campaign to point one at, no agent behind it, and no Campaign column here.

One kind of call does come back in, and you don’t configure it. A lead who rings back the number that just dialed them isn’t dropped — they go into the campaign that dialed them and queue like any other caller.

The reason to hold a lot of them is Local presence. With it on, a campaign dials from the pool number nearest the person it’s calling — a Denver lead sees a Denver number — rotating between the closest few rather than burning one. The more of the map you cover, the more calls look local. You switch it on per campaign, on its Outbound tab; the fixed-caller-ID dropdown beside it draws from this same pool.

An empty pool means a campaign can’t dial at all

A campaign with Local presence on and no pool numbers has nothing to call from, so it places no calls. It won’t fall back to a member’s number or a shared one. It sits there with leads queued and nothing happening — which looks like a broken dialer and is really an empty tab.

The list

Number, Presence, Recording and Status. Presence is the one that matters here: a pool number showing a dash has no city on file, so nothing can match it to a lead by distance — only by area code, or as the least-recently-used fallback.

Click a row for its settings, where you set recording.

Add Number

On this tab Add Number opens a menu with two ways to add:

Choice	What it does
Add one number	Search an optional area code, choose all, local, or toll-free inventory, and pick a specific number. The same search used everywhere else
Build pool coverage	Add several at once, spread evenly across a state. Opens the wizard below

Add one at a time to fill a gap; use the wizard to cover territory.

Build pool coverage

Build number pool replaces the page. It buys numbers spread across the states you choose, counting what you already own toward that spread.

States & allocation

The left card opens pre-loaded with every state you already hold pool numbers in, each at the count you own — so it starts at “nothing to buy” and you expand from there. + Add a state adds any state not listed yet.

The stepper is a target, not an order quantity. It’s the total coverage you want in that state, and what gets bought is the difference: own 3, set 10, buy 7.

On the row	What it means
6 owned · target 10	What you hold there now, and where you’re aiming
At target · no purchase	The target equals what you own — nothing will be bought here. Raise it to add more
Buy 4 · spread across Texas	What this state contributes to the purchase
Padlock	You own numbers in this state, so it cannot be removed from the plan. The wizard only adds coverage

The stepper won’t go below what you own there — or below 1, for a state you’ve just added — and stops at 60 per state. A state you’ve just added and own nothing in can be removed with the bin icon that appears on hover.

Summary

The right rail totals it as you go: Numbers you own, New numbers, and Total pool — what you’ll end up holding. A bar shows how many available phone-number credits cover the request. The summary states Credits needed and Credits left after adding. If the request needs more credits than you have, purchase stays disabled until you reduce the target or add credits under Settings → Billing; adding numbers never creates an automatic overage.

The button says what it will do — Add 12 numbers, Nothing to add when your targets are already met, or Add 4 credits to continue when the request exceeds your balance.

Buying

The confirmation states the exact number of credits the request uses, the balance afterward, and that the new numbers are spread across each state based on availability. What you already own is untouched.

Adding then runs in the background, and it can take a while: it’s searching real inventory market by market. You get live progress (Adding — 7 of 12), and Close & keep adding leaves it running while you do something else. Closing the dialog cancels nothing.

When it’s done it reports what landed, state by state, naming the cities. Three shortfalls are each called out: orders that failed, markets the carrier had no numbers left in, and a buy that stopped early because you ran out of credits. Whatever landed is already in the pool.