Predictive dialer and inbound queue

The most powerful dialer for GoHighLevel.

Your agents dial out and take live callers without leaving GoHighLevel. You run the floor from one dashboard — one login, one screen, the whole day.

Dialer StatusON CALL2:17
2
Marcus Webb
(404) 555-0134 · In call
NG
ActivityNotesEmailsCallsTasks
Outbound callAetna Q3 · Dana Reyes2:17
SMS sent"Sounds good — call me after 3."10:02 am
Inbound call · 6:38Redline Leads · Dana ReyesYesterday
Added to Aetna Q3Bulk add from a smartlistYesterday
SMS received"Is the Aetna plan still open?"Mar 6
Contact createdVendor post · Redline LeadsMar 4
The contact's page opened by itself when the call connected.

Try it yourself

The agent bar, live on this page.

Same colours, same buttons and same words your agents see in GoHighLevel.

Dialer StatusPAUSED2:10
0
Aetna Q3
Dialer StatusREADY0:00
0
Aetna Q3
Dialer StatusDIALING0:00
0
Aetna Q3
Dialer StatusRINGING0:00
0
Aetna Q3
Dialer StatusON CALL0:00
0
Marcus Webb
(404) 555-0134 · In call
Dialer StatusON CALL0:00
0
Marcus Webb
(404) 555-0134 · On hold
Dialer StatusON CALL0:00
0
Marcus Webb
(404) 555-0134 · On hold
On this call
You
Live
Marcus WebbHold
(404) 555-0134
Live
Priya Raman
(404) 555-0190
Ringing
KeypadTeamPresets
1508

Keys play down the line

123456789*0#
Dialer StatusWRAP UP0:00
0
Wrap Up

JavaScript is off, so the bar below is holding a single state.

Your turnPress Go Ready and work a call through to wrap-up.

Agents start every call from a record in GoHighLevel.

Two-way integration

Built on your GoHighLevel data.

Helix dials the lists you already keep, and everything a call produces goes back onto the contact — the tag, the fields, the call and its recording.

Marcus Webb
(404) 555-0134
Owner · Dana Reyes
Tags
Aetna Q3Callback
Fields
Outcome
Callback
Last call
Today, 10:41 am
Campaign
Aetna Q3
Conversation
Outbound call · 4:12Recording10:41 am
A contact record after the call.
  • Smart lists keep themselves current.Link a GoHighLevel smart list to a campaign. People who start matching it are added, and people who stop matching drop out.
  • Your contacts are already here.Every contact in the linked location is kept in step as it changes in GoHighLevel, so an agent is looking at what the rest of your team is looking at.
  • Every call lands on the contact.The call is written to their GoHighLevel conversation, and its recording with it.
  • Outcomes write tags and fields.The outcome an agent picks at the end of a call tags the contact and updates the fields you mapped.
  • Do Not Call stays in sync both ways.Mark someone Do Not Disturb in GoHighLevel and Helix stops dialing them. Add them to Do Not Call in Helix and GoHighLevel is updated too.
  • An unknown number becomes a contact first.Call or answer somebody who is not in GoHighLevel yet and Helix creates the record first.

Local presence

A local number gets answered.

People pick up a number they recognise. Helix dials every contact from one of your own numbers near them, and rotates across the pool so no one number carries the whole day.

  1. (404) 555-0118Same zipUsed 41 min agoNext out
  2. (404) 555-0142Same zipUsed 12 min ago
  3. (678) 555-0129Same stateUsed 3 min ago
  4. (470) 555-0163Same stateUsed 2 min ago
  5. (770) 555-0154Same area codeUsed 9 min ago

Sample numbers. Every number in the pool is one you bought.

For whoever runs the team

Every agent on one live board.

See what each agent is on and how long they have been on it. Listen in, whisper to the agent, or join the call outright, and stay with them as they move to the next one.

Whispering toMarcus Webb

Callers in Queue

2
CallerStateCampaignVendorWaiting
(404) 555-0177GAAetna Q3Redline Leads0:34
(512) 555-0142TXFinal Expense — TX0:12

Agents

AgentStatusCampaignDurationActions
Dana Reyes
On CallMedicare AEP1:36
Marcus Webb
On CallAetna Q36:52
Nia Coleman
ReadyMedicare AEP3:08
Tomas Vela
ReadyAetna Q30:06
Priya Raman
Wrap UpAetna Q30:22
Bo Whitfield
PausedFinal Expense — TX9:00
Duration intensity:
30s1m2m3m5m7m10m+
|Color matches agent status

Request early access now.

Helix is in private release with a small number of GoHighLevel agencies. Tell us about your team and we'll be in touch as spots open.