GoHighLevel dialer
A dialer that lives inside GoHighLevel.
Helix Dialer docks a phone into GoHighLevel’s own header, on every screen your team already works in. Agents dial out and take live callers from the same bar; you run the floor from one dashboard.
GoHighLevel — also called HighLevel — gives you a phone: click a number on a contact and it rings out. A dialer adds what a calling floor runs on — a list worked at a pace you set, more than one line open for every agent standing by, a queue that holds live callers for whoever comes free, and an outcome at the end of every call that writes itself back onto the contact. Helix adds that inside GoHighLevel, on the screens your agents are already on.
Where it lives
Installed once by your agency, on every screen after that.
Your agency installs Helix Dialer from the GoHighLevel marketplace and switches it on for the sub-accounts that will dial. Each of those sub-accounts gains three items in GoHighLevel’s own left sidebar, and all three open inside GoHighLevel.
- Helix Dialer
- The bar itself — every agent has it.
- Helix Config
- Campaigns, contacts and lists, numbers, vendors, users and settings. Admins only.
- Helix Dashboard
- The live agents board, every call the account placed or took, and what was written back to GoHighLevel. Admins only.
Clicking Helix Dialer drops the bar into GoHighLevel’s top header, in the empty run left of the account icons, and it stays there while the agent moves around — so a call survives the trip from a contact to a conversation to a dashboard with the same customer still on the line. On a screen with no header the bar floats at the bottom instead, and the agent can drag it wherever they want it.
Installing also puts Helix controls on GoHighLevel’s own screens: a call button on an open contact and on any contacts-list row that shows a number, Add to List in the bulk-action bar once you tick people, and Link smartlist on a smart list’s own toolbar. Calls run through the browser the agent already has open, so a headset with a working microphone is the whole kit.
How a call gets placed
Three ways to dial, on the same seat.
A campaign holds the dialing rules. Its pacing mode decides how many lines are open for each agent standing by — and an agent can always pick up one person and ring them.
By hand, from the contact
One agent, one person, one call.
Open anybody in GoHighLevel and click the blue Helix button in their row of action icons — or at the end of their row on a contacts list. The bar opens if it was closed and rings them, and an agent can do that at any moment of the day, campaign or no campaign.
Power — a ratio you set
A floor that wants the pace held exactly where it is.
Set how many dials each ready agent gets, anywhere from 1.0 to 5.0, and the campaign holds it. At 1.0 that is progressive dialing: one call per free agent, so everybody who picks up has somebody there for them.
Predictive — the ratio tunes itself
A bigger floor, where a fixed ratio leaves agents waiting.
Helix moves the ratio for you, watching the ceiling you set on dropped calls and finding the pace underneath it. You set the ceiling; the pace is Helix’s problem.
Every dial is measured against the rules you set.
- Calling hours in the lead’s own local timeSet the window once and Helix applies it where the lead is, not where you are.
- A cooldown and an attempt capA number waits the hours you set before it is tried again, and you can cap the tries it ever gets.
- The order the list is worked inLeast-dialed first, newest first, or longest since the last try.
- A second dial on a silenced ringA ring-out can be tried once more straight away, for the people who thumbed the first one away.
- Agents licensed where the lead isSwitch it on and each ready agent’s share of the pace is drawn from the states they hold a licence for.
- A number close to the person you are callingCalls go out from whichever of your numbers is nearest the lead — zip, then state, then area code — in rotation.
Each of those is a field on the campaign, alongside the lists that feed it — the outbound page has them in full.
Answered while the floor is full
A live answer waits for the next agent free.
Dial more than one line per agent and two people sometimes pick up at once. Every campaign carries its own setting for that moment, and “everybody is busy” and “nobody is online” are set separately.
For the busy case you can hold the person who answered — straight into the queue, with a short message first if you want one — and the next eligible agent takes them. You choose the hold music, how long anybody waits, and where the campaign sends them once that time is up: voicemail, a transfer, or a message. The same queue holds your inbound callers, which is what makes one team able to work both.
Callers coming in
A live caller reaches an agent who can take them.
Point your shared numbers and your lead vendors at a campaign and their calls land in the same queue, for the same agents, as the list they are dialing.
It arrives already connected
A campaign call is bridged into the agent’s headset, GoHighLevel moves to that caller’s record behind the bar, and a short beep says the audio is live — one less thing to press while somebody is waiting to be greeted.
Licensed where the caller is
Switch on state licensing for inbound and a caller reaches an agent licensed in their state, worked out from zip, then state, then area code. A caller whose state is unknown reaches anyone.
A count of who is holding
A number beside each agent’s status pill says how many callers are waiting that they can take. It is filtered to them, and it keeps counting through a call and through wrap-up.
Every agent also gets a direct number of their own. A call to it arrives as a card in the corner of GoHighLevel with the caller’s name, their number and the outcome of the last call they had with you, and Accept and Decline underneath. Mid-call, the transfer panel adds a third party warmly — everybody else on hold while the agent introduces them — or sends the customer straight on; teammates show their live status in the panel, so an agent is handing the call to somebody who is actually free.
The inbound page covers the matching in full, including what your lead vendors can ask Helix before they hand a caller over.
Every call ends on the record it came from.
Back in GoHighLevel
What a finished call writes to the contact.
Wrap-up asks one question — what happened? — and the answer your agent picks is what your reporting, your lists and your GoHighLevel contact all read.
- The outcome the agent picked
- Your outcomes are yours to write. The agent chooses one and presses Confirm, and it is stamped on the call.
- A tag on the GoHighLevel contact
- Each outcome can carry a contact tag, applied to the person your agent just spoke to.
- The contact fields you mapped
- An outcome can set contact fields as well — your sub-account’s own custom fields, and the standard ones.
- The call, and its recording, on the timeline
- The finished call is posted to the contact’s timeline in GoHighLevel, with its audio, on every number you switched recording on for.
- A contact for somebody brand new
- Someone rings in who is not in GoHighLevel yet and Helix creates the record first, so the outcome has somewhere to land.
- Do Not Call, kept in step both ways
- Mark a contact Do Not Disturb in GoHighLevel and Helix suppresses that number account-wide. Pick an outcome that adds somebody to Do Not Call and the GoHighLevel contact is flagged too.
The outcome moves the lead as well as the contact: back into the queue once the cooldown has passed, off the list, on to a different list, on to your Do Not Call list, or held for a callback after the delay you set. Which of those each outcome does is yours to decide when you write it.
The contacts themselves arrive on their own. Your GoHighLevel contacts sync into Helix and stay in step as they change there, so names, tags, state and the Do-Not-Call flag stay GoHighLevel’s — you edit them where you always did and the dialer follows. Lists work the same way: link a GoHighLevel smart list and its members track the filter, joining as they start matching it and leaving as they stop.
And every write is on the record. The call logs list each one as a plain sentence — tag a contact, update three contact fields, log a completed call recording to the GoHighLevel timeline — with whether GoHighLevel took it. Reporting, supervision and the rest of the dashboard sit on the same page.
What it costs
One plan, $150 per seat, per month.
Five seats minimum, and every seat gets every feature — the bar, the queue, the dashboard, the call log, local presence and the compliance records.
Phone numbers come with the plan. Your first five seats include 11 number credits each and every seat after that adds 5 — enough for your agents’ direct lines, the pool your outbound calls go out from, the shared numbers your campaigns answer on, and your vendors’ tracked lines. The pricing page has the calculator and the billing answers.
Questions
The things people ask before they look further.
Does GoHighLevel have a dialer?
GoHighLevel gives you a phone — you can click a number on a contact and it rings out. Helix Dialer adds the rest of a calling floor on top of it: a list worked at a pace you set, more than one line open per agent, a queue that holds live callers for the next agent free, warm and blind transfers, and an outcome at the end of every call that writes a tag, the contact fields you mapped and the recording back onto the GoHighLevel contact.
Is this a power dialer or a predictive dialer for GoHighLevel?
Both, on the same seat. A campaign can hold a fixed ratio of dials per ready agent, from 1.0 to 5.0 — at 1.0 that is progressive dialing, one call per free agent — or it can tune its own ratio against the ceiling you set on dropped calls. Agents can also dial one person at a time straight from a GoHighLevel contact.
Do agents need a second app or a separate softphone?
They work in GoHighLevel. The bar docks into GoHighLevel’s own top header and rides along as they move between a contact, a conversation and an opportunity, with the call still up. The dashboard and the call logs open as GoHighLevel screens too, and the call itself runs through the browser they already have open — a headset with a working microphone is the whole kit.
Where do the leads come from?
From lists built out of your GoHighLevel contacts. Tick people on a GoHighLevel contacts screen and push them across with Add to List, or link a GoHighLevel smart list so its members track its filter — joining as they start matching it and leaving as they stop. Lead vendors can post leads straight in, each with their own address to post to and their own key.
What happens to the contact in GoHighLevel after a call?
The outcome your agent picks applies its tag, sets the contact fields you mapped, and posts the finished call with its recording to that contact’s timeline. A caller who was not in GoHighLevel yet has a record created for them first. Every one of those writes is listed in the call logs, with whether it landed.
What does a dialer for GoHighLevel cost?
$150 per agent seat per month, five seats minimum, with phone numbers included in the plan and every feature on every seat. Helix is in private release today, so access starts with a conversation about your team.
Read next
Each of these in full.
Helix is in private release.
A small number of GoHighLevel agencies are running on it. Tell us about your team, or read how the whole thing is set up first.