Inbound
Callers reach an agent who can take the call.
Live callers and your dial list, on the same agents.
Matching
Each call goes to one agent.
A live caller goes first, every time — matched to the next free agent before the dialer opens a single line. The agent has nothing to press and nothing to miss.
The right campaign
The number the caller dialled, or the vendor who sent them, sets which campaigns can answer them.
What this caller needs
The agent who takes the caller holds what their call requires.
Licensed where they are
Switch on state licensing for inbound and a caller reaches an agent licensed in their state.
Lead vendors
Live transfers, priced as they arrive.
Your lead vendors can ask Helix, in real time, whether you can take a caller, and the answer runs the same checks the queue runs. They hand the caller over the way they always do, and can post the caller's name, state and zip alongside them.
You give a vendor a rate, and Helix records what each of their calls was worth.
Helix is in private release.
A small number of GoHighLevel agencies are running on it. Tell us about your team, or read the inbound setup in full first.