Outbound
Your list, dialed at the pace you set.
Helix keeps several lines ringing for every agent standing by and puts the answers straight into a headset. You set the ceiling on dropped calls. It finds the pace underneath it, five minutes at a time.
- Dana R.
- Marcus O.
- Priya S.
3 agents ready, at 2.4 lines each, is 7 lines. Two of them are already ringing, so 5 new calls go out on this pass.
Predictive, or a ratio you pin
Predictive tunes itself between 1.25 and 3 lines per ready agent to hold your ceiling. Or set a fixed ratio — anywhere from one line per agent up to five — and it holds that instead.
Down fast, up slow
Every five minutes it reads the window just gone. Over your ceiling it backs off hard; under it, it reaches for a little more. Too few calls to judge by, and it holds steady.
You set one number, not a ratio
A floor manager knows how many dropped calls they can live with. Which dial ratio produces that number is the dialer’s problem, and here the dialer solves it.
When everybody is busy
Answered calls go to the next agent free.
If a dial is answered while every agent is on a call, the person who picked up joins the queue and goes to the next agent free — with a short message first, if you want one. You decide separately what happens when the floor is simply closed.
Someone picks up
A dial is answered, and there is a real person on the line.
Every agent is mid-call
The agent whose slot triggered the dial is still talking to somebody else.
They join the queue
The same queue your live callers wait in — with a short message first, if you set one.
The next agent free takes them
Matched to the next eligible agent the moment one comes free.
It is the queue your live callers use
Not a separate holding pen with different rules. The answered call waits with hold music and is matched to the next eligible agent, the same way an inbound caller is.
Two situations, two settings
“Everyone is busy” and “nobody is online” are different problems, so you answer them separately. Out of the box, a busy floor keeps the caller.
Where the leads come from
Point it at a GoHighLevel smart list and leave it there.
Helix dials the smart list you already built. People who start matching are added, people who stop matching drop out, and it stays in step on its own. There is no export, no upload, and no second copy of your list quietly going stale in a dialer.
Aetna Q3 — Georgia
- Tag is aetna-q3
- State is GA
- Phone is not empty
In step with GoHighLevel — joiners added, leavers dropped.
- Your own filtersThe list you already keep in GoHighLevel, unchanged.
- Leads your vendors postPosted straight in, landing as GoHighLevel contacts tagged with the source they came from — so a smart list on that source picks them up.
Your vendors post straight in
Each lead vendor gets its own address to post to and its own key. A posted lead becomes a GoHighLevel contact straight away, tagged with the vendor it came from — and a smart list on that source picks it up for dialing with nobody importing anything.
Settled at the door
A number on your do-not-call list is refused at the post, with a reason the vendor’s own system can read — and a duplicate is answered as a duplicate, on the policy you chose for that vendor.
Two agents never ring the same person
A number being dialed is locked for that attempt across every campaign in your account, so somebody who sits on two of your lists still only gets one call.
The rules you set
The list gets worked the way you say it does.
Every one of these is a setting on the campaign, and every dial is checked against all of them at the moment it goes out — not at the moment the lead was loaded.
Calling hours on the lead’s clock
Set the window once and it is applied in the lead’s own local time, worked out from their zip, state or area code — so a Pacific lead gets a Pacific hour. Where the local time is not known, Helix holds the lead back rather than guessing at it.
Attempt caps and cooldowns
A number waits the number of hours you set before it is tried again, and you can cap the total attempts it ever gets. Both are enforced across your whole account, not just within one list.
A second ring for the people who silenced the first
When a call rings out unanswered, Helix can try that number once more straight away — before the cooldown starts — and both tries count toward the cap.
Licensed agents only
Each ready agent’s share of the dialing is drawn from the states they are licensed in, so every dial is backed by somebody who can take it and the answer goes to a licensed agent. Leads whose state you do not know are open to everyone.
A local number, chosen properly
Calls go out from the least recently used of the five numbers you own closest to the person being dialed — matched by zip where you have one, and by state or area code where you do not.
The list worked in your order
Least-dialed first, newest first, or longest since the last try. One setting, and it changes how the whole campaign reads the list.
Your agents talk. The list takes care of itself.
Give it a list and let it run.
Helix is in private release with a small number of GoHighLevel agencies. Tell us about your floor — or read the outbound campaign settings in full first.
Outbound calls go to US and toll-free numbers only.